My experience.....I needed to ask a question, left a message, and received a call about 20 minutes later and it was a Sunday afternoon! Wow! After the phone call I immediately ordered. My two packages came very promptly, the note was sent to my daughter like I had asked for, and mine came to my house because I had made 2 orders. Shipping was for cost of postage only--no large shipping charges! I would highly recommend Atrio to anyone.